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Prompt Escalations: Getting Accurate Answers with Chat Aid

Video Link: https://www.youtube.com/watch?v=PaDZhDNnn64

Introduction:​

  • Prompt Escalations is a powerful feature in Chat Aid that allows users to quickly verify and ensure the accuracy of answers provided by the AI.
  • If you receive a response from Chat Aid that doesn't seem right or unsure about its accuracy, you can escalate the issue to an admin and get the help you need.
  • This article provides a quick walkthrough of the Prompt Escalations feature in Slack, enabling you to make confident decisions with Chat Aid faster.

Selecting Yes and No Options:​

  • When interacting with Chat Aid in Slack, you can respond to his answers using the Yes and No options. These serve as a way to provide feedback on the accuracy of Chat Aid's responses.

Escalating an Issue:​

  • If you ask Chat Aid a question and feel his answer is inaccurate or unreliable, you can express your concern by using the No option in response to his message.
  • · To escalate the issue to admins for help, users can click the message and select "Ask Admin for Help."
  • · Chat Aid sends a Direct Message (DM) to the admins you have defined in Chat Aid right within your Slack workspace.

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Admin Intervention:​

  • The admins who receive the DM can intervene and take appropriate action to ensure you receive the correct answer.
  • These admins can be individuals such as your manager, HR representative, IT personnel, or any other designated team members. The ability to define teams within Chat Aid is a feature... [illegible]

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Team Affirmations:​

  • Prompt Escalations not only allow you to flag potentially incorrect responses but also provide a means to confirm the accuracy of Chat Aid's answers.
  • Suppose you ask a question, and multiple team members endorse Chat Aid's response using the Yes option. In that case, you can have confidence in the accuracy of the answer, as its has... [illegible]

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Conclusion:​

  • · Prompt Escalations in Chat Aid empower users to ensure the accuracy of the AI's responses.
  • By utilizing the Yes and No options, you can provide feedback, escalate issues, and obtain the correct answers with the help of your organization's designated admins.
  • Additionally, receiving affirmations from your team further boosts the reliability of Chat Aid's responses, enabling you to make informed decisions quickly and confidently.
  • Take advantage of this feature to optimize your interactions with Chat Aid and enhance the accuracy of the information you receive.